Privacy policy

Last Updated: October 15, 2026

1. Introduction

Wattsteam ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our furniture products, place an order, or contact our customer service team.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before processing personal information for specific purposes.

2. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal Information

When you place an order, contact us, or submit information through our website, we may collect your name, email address, telephone number, billing address, shipping address, and other information you choose to provide.

Order and Transaction Information

We may collect information about your purchases, including the furniture products you order, order numbers, transaction amounts, payment status, shipping details, and return or refund requests.

Payment information is generally processed through the payment providers available at checkout. We do not intentionally collect or store full payment card details on our own systems unless specifically required and securely supported by the applicable payment process.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and interactions with website features.

Communication Information

If you contact us by email, phone, or other available channels, we may retain the information you provide to respond to your questions, assist with orders, and maintain customer service records.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To process and fulfill orders for sofas, chairs, and other furniture products.

  • To arrange shipping, delivery, and order tracking.

  • To process payments, refunds, returns, and cancellations.

  • To communicate order confirmations, shipping updates, and service notifications.

  • To respond to customer inquiries and provide support.

  • To operate, maintain, and improve our website and shopping experience.

  • To detect, investigate, and help prevent fraud, unauthorized transactions, and security issues.

  • To comply with applicable laws, regulations, and legitimate legal requests.

  • To send promotional communications where permitted by law and, when required, with your consent.

We use personal information only for purposes that are reasonably related to our business operations and consistent with applicable privacy requirements.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, maintain shopping cart contents, analyze website performance, and improve the user experience.

Depending on the technologies enabled, cookies may also be used for analytics or advertising purposes.

You may manage cookies through your browser settings or available cookie preference tools on our website. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

5. How We Share Information

We do not sell your personal information in exchange for money. We may share information with trusted third parties when necessary to operate our website and provide our services, including:

Service Providers

We may share relevant information with website hosting providers, ecommerce platforms, payment processors, shipping carriers, customer service providers, and technical service providers.

Analytics and Advertising Providers

Where applicable, we may share limited information with analytics or advertising partners to understand website activity, measure advertising performance, or provide relevant marketing services. Certain activities may be considered sharing or targeted advertising under applicable privacy laws, and you may have the right to opt out.

Legal and Security Requirements

We may disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights, investigate suspected fraud, or safeguard our customers and business.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Third parties that process personal information on our behalf are expected to handle it in accordance with their contractual obligations and applicable laws.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, security, and legal compliance.

Retention periods depend on the type of information, the nature of our relationship with you, and applicable legal requirements. When information is no longer needed, we will take reasonable steps to delete it or make it no longer identifiable, where appropriate and legally permitted.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain targeted advertising, personal information sales, or sharing where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy decisions where required by law.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing your request. We will respond in accordance with applicable legal requirements.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

9. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from children under the age of 13 without appropriate authorization where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment and shipping services. These third parties may have their own privacy policies and practices.

Wattsteam is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Processing

Depending on the service providers we use, personal information may be processed or stored in locations outside the state or country where you reside. Where required, we will take appropriate measures to handle such transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.

Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect personal information.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Store Name: Wattsteam

Email: info@wattsteam.us

Phone: +1 (406) 665-7187

Address: 825 S Mountain View Ln, Hardin, MT 59034, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MT)

Wattsteam is committed to handling personal information responsibly and providing a transparent online shopping experience.