Refund policy

Last Updated: October 15, 2026

1. Return Policy Overview

At Wattsteam, we want you to feel confident when purchasing our sofas, chairs, and other furniture products. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined in this policy.

Please contact our customer service team before returning any item. Unauthorized returns may not be accepted.

2. Return Eligibility

To qualify for a return, items should generally meet the following conditions:

  • The return request is submitted within 30 days of delivery.

  • The item is unused, in its original condition, and free from damage caused after delivery.

  • The item includes its original packaging, accessories, parts, and documentation where reasonably available.

  • Proof of purchase or a valid order number is provided.

Due to the size and nature of furniture products, we recommend carefully checking product dimensions, descriptions, and specifications before placing an order.

Items that show signs of excessive use, unauthorized modification, or customer-caused damage may not qualify for a return, subject to applicable law.

3. How to Request a Return

To start a return, please contact us with the following information:

  • Your order number

  • The name or description of the item

  • The reason for the return

  • Photos of the product, if relevant

Our customer service team will review your request and provide return instructions if the return is approved. Please do not ship an item back until you receive confirmation and the appropriate return instructions.

4. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect or our error, the customer is generally responsible for return shipping costs.

Because sofas, chairs, and other furniture may be large or heavy, return shipping charges can vary depending on the item's size, weight, and shipping destination.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. After reviewing the issue, we will determine an appropriate resolution. Where the problem is verified to be our responsibility, we will cover applicable return shipping costs as required by our policy and applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your furniture arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the problem, and clear photos showing the issue. This information helps us assess the situation and determine the most appropriate solution.

Depending on the circumstances, available resolutions may include replacement parts, a replacement item, a refund, or an approved return. We will communicate the available options after reviewing your request.

6. Refund Policy

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Refund processing typically takes 5–10 business days after approval, although the time required for funds to appear in your account may vary depending on your payment provider or financial institution.

Original shipping fees, return shipping costs, and other charges may be non-refundable where permitted by applicable law. Any applicable deductions will be communicated during the return process.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, please contact us to discuss available replacement or exchange options.

Exchanges and replacements are subject to product availability and approval. If a replacement is unavailable, we will work with you to determine an appropriate alternative resolution.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. Orders that have not entered processing or shipping may be eligible for cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return in accordance with this policy, if eligible.

9. Non-Returnable Situations

Returns may be declined where an item does not meet the eligibility requirements described in this policy, including cases involving customer-caused damage, unauthorized alterations, or excessive use.

Any limitations under this section are subject to applicable consumer protection laws. Nothing in this policy is intended to restrict rights that cannot legally be excluded.

10. Contact Us

If you have questions about returns, refunds, exchanges, or damaged furniture, please contact our customer service team.

Store Name: Wattsteam

Email: info@wattsteam.us

Phone: +1 (406) 665-7187

Address: 825 S Mountain View Ln, Hardin, MT 59034, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MT)

We appreciate your trust in Wattsteam and will do our best to handle eligible return and refund requests fairly and efficiently.